A degreed physical chemist, Elwood’s collegiate research had focused on enhancing physical performance through the use of healthy foods and nutritional supplements. “Health foods” were obscure and peculiar, and health food enthusiasts were broadly categorized as hippies and granola-heads.ĭuring these raw and formative early years, entrepreneur Elwood Richard started a small chain of health food stores in the Chicago area called Health House. You may also email us at you for choosing The Natural.Back in the early 60’s the health food industry was in its infancy. We are available to answer your calls from 9 am – 5pm ET. What can I do?Ī: Please call us at 80 and one of our trained Customer Service Representatives will assist you. Heat sensitive products that are returned to us are never resold.
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Q: Can I return my heat sensitive product?Ī: Yes! While other online retailers do not allow for returns of heat sensitive products, we stand behind our 90-Day Hassle Free Returns policy for all items we sell. We recommend allowing the product to cool for several hours before opening the bottle and storing it in your refrigerator with the lid tightly closed immediately after each use. Q: How do I store my heat sensitive product?Ī: To maintain maximum potency, you should refrigerate the heat sensitive product as soon as you receive it. Heat Sensitive products ordered after 2:00 pm ET Thursday will be shipped out Monday when One Day Shipping is selected. Heat Sensitive products ordered after 2:00 pm ET Wednesday will be shipped out Monday when Two Day Shipping is selected. When will I receive it?Ī: Since expedited shipping companies don’t normally deliver on Saturdays or Sundays we hold all One or Two Day Shipping orders containing a heat sensitive product until Monday to ensure they are only in transit for one or two days based on the following criteria. Q: I placed my order for One Day Shipping on a Friday. Q: Why do you recommend I ship it One or Two Day Shipping?Ī: A heat sensitive product shipped via Standard Shipping (3-7 business days) is not within the manufacturers’ shipping standards for this type of product therefore we cannot guarantee that the product has maintained 100% of its potency. Cold packs are included in these shipments to keep the product cool in transit. Is it ok?Ī: Yes, heat sensitive products can be exposed to high temperatures over short periods of time without concern of the heat harming the product.
Q: My heat sensitive product is warm or even hot. We include cold packs to keep the product cool in transit, but thawing over time is natural. Is the product ok?Ī: Yes, the product is fine. Q: My package arrived and the cold pack isn’t frozen. Q: Do you ship heat sensitive products with a cold pack?Ī: Yes, all heat sensitive products are shipped with a cold pack for no additional cost. Q: How do you store heat sensitive products in your warehouse?Ī: All heat sensitive products are stored in a refrigerated area of our warehouse from the moment we receive them in from the manufacturer to the day your order ships. We have put together this list of Frequently Asked Questions to help you understand our process and to help alleviate any concerns you may have.
We understand that many customers have concerns about receiving a heat sensitive item in the mail and we hear a lot of questions about this. We are not responsible for typographical errors or misprints.
Product availability, pricing, and promotions are valid online only and subject to change without notice. The information provided on this site is for informational purposes only and is not intended as a substitute for advice from your physician or other health care professional. The products, and the claims made about specific products on or through this site, have not been evaluated by or the FDA and are not approved to diagnose, treat, cure or prevent disease. Territories or orders that contain only free samples. Free Shipping is not available for Hawaii, Alaska, U.S. **Free Shipping applies to orders shipping within the contiguous U.S. *Excludes Metagenics, Pure Encapsulations, Douglas Laboratories, Nordic Naturals, NuMedica, Designs For Health, Integrative Therapeutics, Biotics Research and Priority One products, Styrofoam Cooler and orders shipping internationally. All rights reserved * Designated trademarks and brands are the property of their respective owners.
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